Get Help
Need assistance with one of our products? We're here to help! Choose your product below for specific support:
- MedAlert Support — Help with medication reminders
- Memoria Support — Help with contact management
- AccessiScan Support — Help with web accessibility testing
- KA Formula Support — Help with skincare products
Contact Information
- Email: support@genuelabs.com
- Response Time: Typically within 24-48 hours
- Languages: English, Russian, Georgian, Greek
General FAQ
How do I report a bug?
Email us at support@genuelabs.com with a description of the issue, your device model, and OS version.
How do I request a new feature?
We love hearing from our users! Send your feature requests to support@genuelabs.com.
Is my data secure?
Yes! All your data is stored locally on your device. We don't collect or store personal information on our servers.