Frequently Asked Questions
How do I add a new medication?
Tap the + button on the home screen, enter your medication details, set the alert times, and tap Save.
Why am I not receiving notifications?
Check that notifications are enabled for MedAlert in your device settings.
How do I track my medication history?
The app automatically saves your intake history when you mark a dose as taken.
How do I export my history as PDF?
Premium users can export their medication history as a PDF report.
How do I backup my data?
Go to Settings > Personalization > Data Management.
How do I subscribe to Premium?
Tap the crown icon in the app or go to Settings > Premium Subscription.
How do I cancel my subscription?
Manage your subscription through your device's app store settings.
Can I change the app language?
Yes! Go to Settings > Language and select your preferred language.
Is my data secure?
Yes! All your medication data is stored locally on your device.
Troubleshooting
- Notifications not working — Ensure notifications are enabled in device settings
- App crashes — Try restarting your device or reinstalling the app
- Reminders at wrong time — Check that your device's time zone is set correctly
- Not reminding on specific days — Make sure you've selected the correct days
Contact Information
- Email: support@genuelabs.com
- Response Time: Typically within 24-48 hours
- Languages: English, Russian, Georgian, Greek