Frequently Asked Questions
How do I run my first accessibility scan?
Simply enter your website URL on the AccessiScan homepage and click "Scan". For more comprehensive scans, create a free account to access additional features.
What accessibility standards does AccessiScan check for?
AccessiScan tests against WCAG 2.1 (Levels A, AA, AAA), ADA, EAA (European Accessibility Act), and Section 508 standards using the axe-core engine.
How many pages can I scan?
Free accounts can scan 1 page at a time (3 scans per month). Paid plans offer multi-page scanning: Starter (10 pages), Pro (50 pages), Agency (200 pages).
What's included in the scan report?
Reports include issue severity, affected elements, WCAG criteria references, and actionable fix suggestions. Pro and Agency plans include PDF export.
How does continuous monitoring work?
Set up scheduled scans to automatically check your website's accessibility on a regular basis. You'll receive notifications when new issues are detected.
Is there an API for automated testing?
Yes! Pro and Agency plans include API access for integrating accessibility testing into your CI/CD pipeline.
How do I upgrade my subscription?
Log in to your AccessiScan account and navigate to Settings > Subscription to upgrade or manage your plan.
What is your refund policy?
We offer a 30-day money-back guarantee on all paid plans. Contact support for refund requests.
Troubleshooting
- Scan not completing — Ensure your website is publicly accessible and not blocking our scanner
- Missing pages in multi-page scan — Check that pages are properly linked and accessible from your homepage
- API connection issues — Verify your API key is correct and your subscription is active
- Report not loading — Try clearing your browser cache or using a different browser
Contact Information
- Email: support@genuelabs.com
- Response Time: Typically within 24-48 hours
- Languages: English, Russian, Georgian, Greek